Privacy Policy

1Who We Are

Dryft Rwanda is a sustainable ride-hailing platform that connects riders with drivers of electric and hybrid vehicles across Rwanda.

We are committed to protecting your personal data and ensuring transparency in how it is used.

2Information We Collect

We collect the following categories of data to deliver and improve our services:

3How We Use Your Information

Your data is used strictly to provide, improve, and secure our services.

We may use your information to:

• •Process ride requests and complete bookings
• •Enable communication between riders and drivers
• •Facilitate secure cashless payments
• •Ensure passenger and driver safety
• •Improve app functionality and user experience
• •Send trip updates, receipts, or notifications
• •Conduct driver background and compliance checks
• •Comply with legal or regulatory requirements

4How We Share Information

We respect your privacy — we only share data where necessary:

• •With Drivers or Riders: To complete ride requests and provide contact during active trips
• •With Service Providers: For payment processing, identity verification, or analytics
• •With Regulators: When required by RURA, RNP, or RSB for compliance and safety audits
• •With Business Partners: For corporate or fleet account management (when applicable)
• •By Legal Obligation: In cases involving fraud, criminal investigation, or law enforcement requests

We do not sell or rent your personal information to third parties.

5Data Storage & Retention

Your data is securely stored on encrypted servers within Rwanda or other approved jurisdictions.

We retain your information only as long as necessary for:

• •Legal compliance
• •Operational requirements
• •Dispute resolution and fraud prevention

Once no longer required, data is safely deleted or anonymized.

6Data Security

We use strict security measures to protect your data, including:

• •End-to-end encryption for sensitive data
• •Secure cloud storage and firewalls
• •Limited access to authorized personnel only
• •Regular security audits and compliance checks

However, no digital platform is 100% secure — users are encouraged to protect their accounts and report any suspicious activity.

7Your Rights

As a Dryft user, you have the right to:

• •Access and review your personal data
• •Request correction or update of inaccurate information
• •Request account deactivation or deletion
• •Withdraw consent for optional data uses (e.g., marketing)
• •Request a copy of your data in a portable format

You can exercise these rights through the Dryft app or by contacting us directly.

8Cookies & Tracking Technologies

Dryft uses cookies and similar tools to:

• •Improve app performance
• •Remember user preferences
• •Analyze traffic and usage trends

You may disable cookies in your browser or device settings, though some features may not function properly.

9Children's Privacy

Dryft services are intended for users aged 18 and above.

We do not knowingly collect personal data from minors.

If you believe a child has provided us with personal data, please contact us for immediate removal.

10Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be communicated via the app, website, or email, with the updated effective date clearly displayed.